August 30, 2015
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About Your Bill
If you have questions about your hospital bill, please call 617-499-5090 between the hours of 8:30 a.m. to 4:30 p.m. You may also e-mail your questions to

If you feel you may need help with paying your hospital bill, we will offer you assistance in applying for MassHealth and hospital financial assistance. Call 617-499-5560 for more information.

Important Reminders.

a) We ask to copy your insurance card each visit to ensure that we have your most current information when we bill your insurer.

b) Deductibles and co-payments are due at, or prior to, the date of service.

c) Uninsured patients who do not qualify for MassHealth or hospital financial assistance are required to make a down payment and arrange for subsequent installment payments. Discounts may be available under certain circumstances.

d) We will bill your insurance company; claims processing usually takes 30-45 days. After that time, you could receive a bill for any balance that is not covered by your insurance company and was not collected on, or prior to, the service date.

e) You may also receive bills for services rendered by physicians or other entities. 

For more information about your hospital bill or Mount Auburn Hospital's billing process, please call 617-499-5090.

NEW  Pay your bill online

We offer a secure way to pay your Mount Auburn Hospital bill online: 

Click here to pay your Mount Auburn Hospital Bill

Billing Department
330 Mount Auburn Street
Cambridge, MA 02138
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Phone: 617-499-5090
Fax: 617-499-5561

Refund Policy MAH

Mount Auburn Hospital 330 Mount Auburn St, Cambridge, MA 02138 617-492-3500