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Patient Information

Appointments

If you are seeking a same day appointment, please call our offices directly at 617-661-6225. If you have a life-threatening emergency call 911 or go to the nearest emergency room.

Appointments for routine follow up and annual physical exams fill up quickly. Please try to call three months ahead to ensure your choice of day and time. We have an automated appointment reminder system that will notify you two days prior to you appointment.

Phones are answered by an answering service when we are not in the office. If you have an urgent problem that cannot wait for office hours please call and the answering service will contact the doctor on call. He or she will get in touch with you as quickly as possible.

Office Telephone Hours

Office telephone hours are 8:00 AM to 4:30 PM Monday through Friday (except holidays) and Saturdays 9:00 AM to 12:00 PM.  Urgent Care hours available by appointment.

An administrative assistant will answer all telephone calls. Our staff is trained to handle many questions and issues while the doctors and nurse practitioners are seeing patients. When you call, please give all necessary details regarding the problem to the administrative assistant. This can often expedite your call. You will either be offered an appointment or a call back from the physician, nurse practitioner or an assistant. Non-urgent calls are usually returned after office hours, or at some point during the day when the doctor has a free moment. Please leave your relevant contact information and best time to reach you.

For your convenience, we also have an automated telephone line for referrals.

Laboratory 

Laboratory drawing station hours are offered by appointment during regular office hours.

Insurance

The Marino Center is contracted to provide services for most major insurance carriers.

If you have any questions about your insurance plan, and whether it will cover services provided by the Marino Center, please don’t hesitate to call us at 617-661-0333.

Emergencies

When a serious health problem arises, your doctor or an associate is always available for consultation by telephone. If the office is closed, the answering service will contact the doctor on call, and he or she will return your call.

If your condition is an emergency, such as severe chest pain or shortness of breath, severe injury or uncontrollable bleeding, call 911 or go to the nearest emergency facility.

Cancellation of Appointments

If unable to keep your appointment, please call in advance to cancel and reschedule. Without notification of cancellation, another patient may be deprived of an appointment. Appointments not canceled within 24 hours of the appointment are subject to a fee of $50.00 for all appointments except for Mental Health, Acupuncture, Chiropractic and Massage and which you will be charged up to the full the cost of the visit.

Prescription Refills

Medication refills will be handled during office hours. Please call or email your requests during regular office hours so that your chart may be used as a reference. When you call, you may speak to an administrative assistant for prescription refills. Please have ready the pharmacy telephone number, the name and strength of the medication, the dosage schedule and quantity needed. All prescription refills will be called into the pharmacy within 24 to 48 hours of contacting the office. If you are in the office for an appointment, please ask for any refills at that time.

Referrals

If you have insurance that requires a referral, please contact us prior to your visit to the specialist . Some referrals require outside authorization, so it is important to notify us as soon as the appointment is made. To request an insurance referral call the main numbers,and dial 6999 or e-mail us via the Patient Portal. Please make sure to leave all of the following information to avoid any errors in the referral process:

  • Your Name and DOB
  • Your primary care doctor
  • Your Insurance Plan name and ID Number
  • Specialists phone and fax number if available
  • Date of the appointment
  • The reason for the visit.

Please note that mammograms and most routine labs do not require a referral. Requests for medical records must be in writing and may require a fee. Please allow a reasonable time for these requests.

Contact the Marino Center

To make an appointment or learn more about the Marino Center for Integrative Health, call 617-661-6225.

Your First Appointment

Before your first appointment at the Marino Center for Integrative Health, download and complete a new patient packet. Bring the completed packet along with any relevant medical records to your appointment. If you need to request medical records from another provider, use our medical records request form.

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