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Billing & Insurance

About Your Hospital Bill

If you have insurance, Mount Auburn Hospital will submit a bill to your insurance plan for the care you received. Any co-payments, deductibles, or other outstanding balances not paid by your insurance company will be billed directly to you. You can pay your hospital bill by mail, over the phone, or by a secure online transaction or in person at the Cashier’s Office located in the Needham Lobby of our main campus. All major credit cards are accepted.

If you have questions about your hospital bill, please call us at (617) 499-5090 Monday – Friday between the hours of 8:30 AM and 4:30 PM or email

Pay your bill online!

We offer a secure way to pay your Mount Auburn Hospital bill online.

If you feel you may qualify for financial assistance, or would like help navigating the Health Insurance Exchange, please contact us at: 617-499-5560 for more information. Our financial counselors will guide you through the process.

Other Types of Bills That You May Receive

As a patient of Mount Auburn Hospital, you may have received care by one or more of our specialists. For instance, surgeons, radiologists, pathologists or anesthesiologists all bill separately for their services. If you have received care from one or more of these specialty providers, you will receive a separate bill.

Contact Information for Specialty Providers

Emergency and Walk-in Clinic Physicians (617) 499-5488

Radiology (Schatzki Associates) (800) 688-6663

Pathology (Mount Auburn Pathology Associates) (800) 927-0035

Anesthesia Associates of Massachusetts (AAM) (781) 407-7713 option #4

Billing Information

For questions in regards to billing process, please call 617-499-5090.

Financial Counseling Services

For more information about our Financial Counseling Service or to schedule an appointment, please call us at 617-499-5560, Monday through Friday, 8:00 a.m. – 4:30 p.m.

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