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Billing Policies

Financial Assistance, Credit and Collection Policies

Your health is our number one priority regardless of your ability to pay for the care you receive. Mount Auburn Hospital’s policies and practices regarding our fiduciary responsibilities to appropriately bill and collect for medical services along with our Financial Assistance Policies can be found in the following links: 

Information Update

If you feel your medical record needs to be updated with your current information, including any name changes or corrected date of birth, download our Notice of Corrected Information and mail it to the following address:

Mount Auburn Hospital
Medical Records Department
330 Mount Auburn Street
Cambridge, MA 02138
Attention: Katie

Or email it to


In the event you feel you have been overcharged for services Mount Auburn Hospital has provided we will investigate your claim. If an overpayment has been identified, Mount Auburn Hospital will credit your credit card or your account within five to ten business days. For questions about our refund process call 617-499-5090 or email

Billing Information

For questions in regards to billing process, please call 617-499-5090.

Financial Counseling Services

For more information about our Financial Counseling Service or to schedule an appointment, please call us at 617-499-5560, Monday through Friday, 8:00 a.m. – 4:30 p.m.

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