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Waverley Building

Beth Israel Lahey Health Primary Care – Waverley Oaks Road

NOTICE: Mount Auburn Healthcare at Waltham is now called Beth Israel Lahey Health Primary Care – Waverley Oaks Road. Learn more about BILH Primary Care Practice Name Changes.

Beth Israel Lahey Health Primary Care – Waverley Oaks Road is committed to delivering high-quality, evidence-based care in a warm welcoming environment. We are a passionate group of healthcare providers who strive to deliver optimal care in a partnership with our patients and their families.

Practice Philosophy

Simply put, our philosophy is "easy access to the provider when sick, and health maintenance to prevent sickness." We take routine health maintenance very seriously, and utilize our certification as a Patient Centered Medical Home (PCMH) to do our best to provide routine health screenings and manage care. PCMH is a concept for patient care that is explained in the PCMH tab below.

We strongly believe electronic communication helps in access to care, and each patient is provided with a personal private patient portal, allowing electronic communication of non-urgent matters with providers and other members of the PCMH team. The portal also allows us to upload to patients educational articles, tapered to personal needs.

All of our providers are Board Certified by their respective Boards. Our building at 355 Waverley Oaks is a state-of-the-art, architecturally significant as it is functional. Parking is more than ample, and always free. Other services at "355" are dermatology, endocrinology, obstetrics/gynecology, and bariatric weight management. Blood drawings and x-ray services are here, and results of these communicate directly with our computer system, helping in our PCMH role to keep patients healthy.

Join us in the goal of keeping you healthy as long as possible. Due to the current opioid crisis and regulatory environment, we cannot provide chronic pain management and do not write for chronic narcotic refills.

Our Team

Elissa Stecker

Elissa Stecker, MD

Dr. Stecker completed her Residency at Tufts Medical Center. She is Board Certified in Internal Medicine. She is an Instructor at Harvard Medical School.

Alice Zacarian

Alice Zacarian, MD

Dr. Zacarian completed her Residency at Boston Medical Center. She is Board Certified in Internal Medicine. She is fluent in Spanish, Romanian and Armenian.

Diane Coste

Diane Coste, RN, MSN, ANP-BC

Diane Coste has completed her Adult Nurse Practitioner training from Yale School of Nursing. She is board certified as an Adult Nurse Practitioner from the American Nurses Credentialing Center. She has a diverse nursing background in areas such as: Public Health, homecare and teaching Community Health at The University of Massachusetts -Boston, College of Nursing. She enjoys traveling, reading, jogging, biking and yoga.

Colleen Maloney-Hesser

Colleen Maloney-Hesser, NP

Ms. Maloney-Hesser is a certified Family Practice Nurse Practitioner. She received her Bachelor's degree and her Master of Science in Nursing degree from the University of Massachusetts. She is a visiting scholar at Boston College.

Office Hours

Beth Israel Lahey Health Primary Care – Waverley Oaks Road is open Monday through Friday 7:30 am - 5:00 pm excluding holidays. If these times do not accommodate your needs, please contact the practice.

After Hours Care

Our practice is part of an after hours call group with other physicians located at Mount Auburn Hospital. If you have an urgent question, do not hesitate to call. The physician will return your call within 30 minutes.

Making an Appointment

Appointments are made in advance for routine and preventative health visits. If you have an urgent problem, please contact the office at 781-647-6920, to make an appointment. Same day appointments are available for acute medical needs.

Before You Arrive for an Appointment

Before you arrive for an appointment please:

  • Make a list of your health questions
  • Make a list of past and present healthcare providers
  • Collect all medications in their original containers and bring them with you
  • Be sure to have your insurance card available
  • If you wish, you may bring a family member or trusted friend to the appointment with you
  • Please verify that your PCP is listed with your insurance provider

When You Arrive for Your Appointment

When you arrive you should expect to:

  • Write down the name of your care providers
  • Discuss your health concerns and questions
  • Discuss what health concerns our team will help you address first
  • Understand what needs to be done before leaving our office
  • Repeat back to the care providers the things discussed during the visit
  • Ask how the care provider can be reached after hours

Prescription Refills

To refill a prescription, please call us at 781-647-6920 or send your request through our patient portal. Please provide us with:

  • Your name and date of birth
  • The name, strength and dosage of your medication
  • The pharmacy's phone number
  • Your daytime and evening phone numbers

Please allow 48 hours for your prescription to be processed. Call your pharmacy in advance to be sure the prescription is ready for pick up.

Specialists Referrals

Many health plans require prior approval from your primary care physician before receiving medical care from a specialist. It is your primary care physician's role to identify when you need services of a specialist and make the appropriate referral. To request a referral please contact our office at 781-647-6920 or send your request through our patient portal. Non-emergency referrals require 7 business days to process.

What is Patient-Centered Medical Home?

A Patient-Centered Medical Home is not a home or building. It is a team approach to providing comprehensive healthcare in a high-quality, cost-effective manner. You are the most important member of this healthcare team and caring for you is the most important job in the medical home.

Doctors, medical assistants, physician assistants, social workers, behavioral health providers and dietitians may all be a part of your healthcare team. They will help you get healthy and stay healthy. In addition, they will care for you when you are sick and ensure you get the care and services that are right for you.

How Patient-Centered Medical Home Benefits You

Our practice is comprised of traditional physicians who are backed by a team, a network of specialists and modern technology. Our team will:

  • Get to know you and your family
  • Provide a friendly, safe atmosphere for your care
  • Give you time to ask questions
  • Provide up to date, scientifically valid care
  • Focus on prevention and staying healthy
  • Coordinate your health care with specialists
  • Securely maintain your electronic medical record
  • Provide web-based patient portal to view your health information


We are located at 355 Waverley Oaks Road in Waltham, MA. Our office is handicapped accessible and convenient to public transportation. Free parking is available adjacent to the building.

Contact us

Call us at 781-647-6920 to schedule an appointment.

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