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Financial Assistance

If you feel you may qualify for financial assistance, Mount Auburn Hospital’s team of financial counselors is ready to assist you in applying for and obtaining Health Insurance. Our financial counselors will work with you to explore the best options available, including arrangement of affordable financing. Financing your hospital bill is a confidential personalized process.

The Financial Counseling Service provides assistance in applying for:

  • MassHealth
  • Children’s Medical Security Plan
  • Connector Care Plans
  • Premium Tax Credits
  • HSN (Free Care)

Financial Assistance, Credit and Collection Policies

Your health is our number one priority regardless of your ability to pay for the care you receive. Mount Auburn Hospital’s policies and practices regarding our fiduciary responsibilities to appropriately bill and collect for medical services along with our Financial Assistance Policies can be found in the following links:

If approved, financial assistance will apply to:

  • Anna Jaques Hospital
  • Addison Gilbert Hospital
  • BayRidge Hospital
  • Beth Israel Deaconess Medical Center
  • Beth Israel Deaconess Hospital-Milton
  • Beth Israel Deaconess Hospital-Needham
  • Beth Israel Deaconess Hospital-Plymouth
  • Beverly Hospital
  • Lahey Hospital & Medical Center
  • Lahey Medical Center, Peabody
  • Mount Auburn Hospital
  • New England Baptist Hospital
  • Winchester Hospital

հայերեն (Armenian)

简体中文 (Chinese, Simplified)

中國傳統的 (Chinese, Traditional)

Français (French)

Ελληνικά (Greek)

Kreyòl ayisyen (Haitian Creole)

Português (Portuguese)

русский (Russian)

Español (Spanish)

Information Update

If you feel your medical record needs to be updated with your current information, including any name changes or corrected date of birth, download our Notice of Corrected Information and mail it to the following address:

Mount Auburn Hospital
Medical Records Department
330 Mount Auburn Street
Cambridge, MA 02138
Attention: Katie


In the event you feel you have been overcharged for services Mount Auburn Hospital has provided we will investigate your claim. If an overpayment has been identified, Mount Auburn Hospital will credit your credit card or your account within five to ten business days. For questions about our refund process call 617-655-6849.

Financial Counseling Services

For more information about our Financial Counseling Service or to schedule an appointment, please call us at 617-499-5560, Monday through Friday, 8:00 a.m. – 4:30 p.m.

Financial Assistance Policy

View our Financial Assistance Policy. To apply for financial assistance download our application and complete. View the Financial Assistance Policy in Spanish. You may also view our Financial Assistance Policy in Plain Language in English and Spanish.

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