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Billing & Insurance

Beth Israel Lahey Health Price Transparency

Beth Israel Lahey Health and Mount Auburn Hospital are committed to price transparency as part of our mission to provide high-quality, affordable care while complying with Federal laws requiring clear and helpful price information be made available to the public.

When you know what you can expect to pay for common health services, you can manage your health care dollars more effectively. Beth Israel Lahey Health offers an interactive online treatment cost calculator that gives you estimates of your out-of-pocket costs for common exams, tests and procedures.

Calculator for Patients

Variation in health insurance plans and other benefits make it difficult for hospitals to provide specific cost information about more complex care without access to detailed information about a patient's health insurance coverage.

How is Pricing Information Shared?

The Centers for Medicare and Medicaid Services (CMS) requires hospitals to provide clear, accessible pricing information about the items and services they provide in two ways:

  1. Provide information about the rates negotiated with insurance companies for all services and items offered by our hospitals. This information is not an estimate of the costs that you are responsible for paying. The CMS-required hospital charge data files might not be the best tool for patients and families who are comparison shopping between hospitals and health systems for shoppable services. You can find our CMS-required hospital charge data in the treatment cost calculator. Please note: Because of the size of the files, you may need special computer software/speed to open the files.
  2. Show shoppable services in a consumer-friendly way. CMS defines shoppable services as those that can be scheduled in advance. Hospitals are required to make available a minimum of 300 shoppable services, including a pre-set list of 72 procedures.

Beth Israel Lahey Health offers a consumer-friendly online calculator to estimate the cost of out-of-pocket expenses for common exams, procedures, and tests, including the 300 shoppable services. Patients, can access the estimates calculator by clicking here.

For more information about hospital costs, visit CompareCare, a website created by the Commonwealth for consumers to compare costs of medical procedures and quality metrics across Massachusetts.

How is the CMS-Required Hospital Charge Data File Used?

As required by the federal government (Centers for Medicare and Medicaid Services), we publish information (comprehensive machine-readable files) about the rates negotiated with insurance companies as well as individual gross charge amounts for all services and items offered by our hospitals. These amounts are almost never billed to you or received as payment by a hospital. The amounts are billed to an insurance company, Medicare, or MassHealth. These payers then apply their reimbursement terms or contracted rates to the services billed which is why these rates are also not generally reflective of your out-of-pocket expenses. If you owe a co-payment, co-insurance, or deductible, these too are most often not based on chargemaster amounts, but are based on the payment terms determined by your insurer or government program.

What isn't Included in the CMS-Required Charge Data File and Online Tool?

The CMS-Required Charge Data File for the hospitals within Beth Israel Lahey Health do not include services provided by physicians and/or other providers who are not employed by the hospital. A partial list of the healthcare providers who may bill you separately include:

  • Your personal physician and/or provider
  • The surgeon who performs your procedure
  • The anesthesiologist
  • The radiologist who reads your x-rays or other imaging studies such as an MRI or CT Scan
  • Other physicians and/or providers who may have been asked to provide a consultation during you time in the hospital

Are Charges the Same for Every Patient?

Yes, there is one list of charges used by the hospital. Your individual charges will vary for reasons including:

  • Differences in the specific services received
  • How long it takes to perform the service or how long it takes you to recover in the hospital
  • Whether the service you receive is more or less difficult than expected
  • The kinds of medication or supplies you require
  • Whether you experience complications or require additional treatment

Is Financial Assistance Available to My Family and Me?

Yes, Beth Israel Lahey Health recognizes that not all patients have the resources to pay for care they need, and we are committed to providing assistance and financial counseling. If you have limited or no insurance coverage, you may qualify for help through MassHealth, Commonwealth Care or Health Safety Net. Check our financial assistance policy for more information.

Certain physicians are not covered under our financial assistance policies. A financial counselor can provide more information.

Last Updated: June 2021

Billing Information

For questions in regards to billing process, please call 617-655-6849.

Financial Counseling Services

For more information about our Financial Counseling Service or to schedule an appointment, please call us at 617-499-5560, Monday through Friday, 8:00 a.m. – 4:30 p.m.

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