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We have changed our visitation policy for the safety of our patients and staff.

Visitor information can be found here. Information about COVID-19 can be found here.

More information can be found here regarding support for our COVID-19 Emergency Response Fund or supply and equipment donations

Monitoring COVID-19

Monitoring COVID-19

In an effort to confront emerging challenges related to COVID-19 transmission in the community, and to protect patients and staff, Mount Auburn Hospital is initiating measures to prevent avoidable transmissions:

What to do if you feel ill

If you are experiencing any one of the following:

  • Symptoms of fever, sore throat, nasal congestion, shortness of breath, or a headache, OR
  • If you have traveled to any of the countries listed on the CDC's travel warnings, OR
  • If you have been in contact with someone who has been diagnosed with COVID-19

Please contact your primary care provider prior to visiting a health care facility

Based on your symptoms your provider will determine the appropriate steps for you to take, which may simply be to stay at home to reduce the possibility of spreading the disease to others. Only certain situations require a visit to a hospital or other location for COVID-19 testing. If you do not have a primary care provider, please call the hospital before visiting in-person; however, if you are experiencing a medical emergency, please call 9-1-1.

Mount Auburn Hospital, as well as all other Beth Israel Lahey Health hospitals and physicians' offices, are prepared to respond to this pandemic. For more information, please visit BILH.org/coronavirus or contact the Massachusetts Department of Public Health by calling 2-1-1.

View an educational video in American Sign Language (ASL) on an overview of COVID-19 using the current CDC guidelines

Elective Surgical Cases and Procedures

In an effort to confront emerging challenges related to COVID-19 transmission in the community, Mount Auburn Hospital is initiating emergency measures to prevent avoidable transmission of illness. As part of these measures, Mount Auburn Hospital, along with all Beth Israel Lahey Health hospitals, has made the decision to cancel all elective surgical cases, procedures and ambulatory visits effective Monday, March 16th.

All other ancillary services will continue to be available at this time.

Our intent in rescheduling these elective visits is to adhere to social distancing recommendations; to protect patients and staff; and to help us preserve supplies, including personal protective equipment.

If you are already scheduled for an elective surgical procedure, your physician should be in touch with you directly. Please reach out to your physician directly if you have any questions or concerns.

NEW Visitor Policy

Information for Visitors

To protect the health of patients and staff, we are restricting all visitors — unless pre-approved under extenuating circumstances.

Ambulatory escorts will not be allowed to accompany patients unless their presence is essential for the following acceptable reasons:

  • Patient is a minor requiring parental supervision
  • Patient is wheelchair-bound OR cognitively impaired AND unable to communicate with the provider or understand instructions from the provider.

Patient escorts meeting the criteria will be actively screened and permitted to wait ONLY IF:

They do not have any cold or flu-like symptoms (fever, cough, difficulty breathing)

AND

In the last 14 days have not:

  • Traveled to a COVID-19 high-risk area
  • Been exposed to someone who has been diagnosed with COVID-19
    Please visit the information desk if you have any questions.

All other escorts will be required to give a phone number to staff and wait outside of the hospital. The escort will be contacted when the patient is finished with the appointment and ready to leave the hospital.

Labor and Delivery 

Only one (1) support person may be with a patient during labor and birth; for the safety of patients and their babies, we ask patients to think carefully about who accompanies them.

Support persons will be actively screened and permitted to enter Labor and Delivery ONLY IF:

  • They feel well (no fever, cough, shortness of breath)
  • Has not had any known exposure to COVID-19 in the last 2 weeks.
  • Has not visited an area of concern for COVID-19. If they have, the safest place for your support person is at home.

Only one visitor is allowed the postpartum units. 

Children under age 12 should not visit.

Additionally, all patients, visitors, escorts, and support persons may have their temperatures checked at entry sites.

Visitation for patients at end of life

Requests for visitors for patients who are at the end of life will be considered on a case by case basis and decided by the attending physician, nursing supervisor and administrator on call.

For end of life visitors:

  1. Only one person will be allowed to visit at a time
  2. Visitation must be coordinated with the nursing supervisor, who will escort the visitor from the lobby to the nursing unit
  3. Visitors will have their temperatures taken before they are allowed on the floor and screened for symptoms (fever, shortness of breath, cough) and to determine risk factors for COVID (recent exposure to COVID-19 over the past two weeks, or travel to an area where COVID is a concern)
  4. Visitors will be required to wear all appropriate personal protective equipment (PPE) before they are allowed entry into the patient’s room
  5. Donning and doffing of PPE by visitors will be supervised by nursing staff
  6. Following the visit, the visitor will be escorted back to the lobby to exit the institution.

Thank you for helping us do all we can to keep our families and community safe and for your cooperation and understanding.

Changes in upcoming events, classes and programs

In the interest of protecting the health of newborns and families in the setting of increasing community-acquired COVID-19 (coronavirus), we have made the decision to suspend all hospital tours and classes until further notice, effective immediately. We are sorry for this inconvenience. This decision was taken after carefully considering all available medical evidence and public health implications.

All Wellness programs have been suspended until further notice



Beth Israel Lahey Health is closely monitoring the spread of the new coronavirus and we want to ensure our community stays safe and healthy. We have created a large, multidisciplinary task force that is carefully monitoring the international outbreak. We are prepared should a patient present with a suspected or confirmed case of this virus.

The Centers for Disease Control (CDC) and the World Health Organization (WHO) have documented patients with acute respiratory syndrome around the world, including the United States.

Click here to view: Frequently Asked Questions for Patients with Confirmed or Suspected COVID-19 Receiving Home Care

Visit Beth Israel Lahey Health's website for the latest COVID-19 information and updates.

  • if you have been in contact with someone who has been diagnosed with COVID-19,
    please contact your primary care provider prior to visiting a health care facility.
    Based on your symptoms, your provider will determine the appropriate steps for you to take, which may simply be to stay at home to reduce the possibility of spreading the disease to others. Only certain situations require a visit to a hospital or other location for COVID-19 testing. If you do not have a primary care provider, please call the hospital before visiting in-person; however, if you are experiencing a medical emergency, please call 9-1-1.

COVID-19 Emergency Response Fund

As a not for profit, Mount Auburn Hospital relies on the philanthropic support of friends like you, especially at times like these. We have established a COVID-19 Emergency Response Fund to provide needed resources as we quickly and strategically respond to our community's evolving needs. Please help by making a gift now.

Messages to our Primary Care Patients and Parents-to-be

Mount Auburn Hospital continues to provide high-quality safe care to our patients. Please read our messages to learn more about our telehealth and virtual online classes.

Mount Auburn Hospital

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