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Mount Auburn Hospital Visitation Policy

Updated July 19, 2021

Mount Auburn Hospital, a member of Beth Israel Lahey Health, has taken extra steps to ensure patient and staff safety during the COVID-19 pandemic.

Visitor Guidelines

We understand the importance of being able to visit a patient while they are in the hospital, and we are happy to announce that effective July 19, 2021, we have updated our visitor guidelines. Please be aware of the following newly revised guidelines before visiting our hospital or healthcare facilities:

  • General visiting hours: 12:00 - 2:00 pm and 5:00 - 8:00 pm EXCEPT for and Psychiatry (see specific hours for Maternity and Psychiatry below).
  • No visitors are allowed for Covid-19 positive patients, or patients who are undergoing active testing of potential Covid-19 diagnosis (also known as suspect patients).

Inpatient Units

  • 2 visitors per patient.

  • Due to social distancing family members will not be able to wait in the lobby.

Emergency Department

  • 1 visitor per patient. Visitors must remain masked at all times, regardless of their immunization status.

  • 1 visitor may accompany patients in the waiting room while awaiting placement in a bed, but otherwise no visitors in the waiting room.
  • No swapping visitors (only 1 designated visitor for each patient).

  • No visitors for COVID positive or PUI patients.

Critical Care Pavilion

  • 2 visitors per patient.

Wyman 2 Inpatient Geri-Psych

  • Visiting hours are from 2:00 pm - 5:00 pm daily, which is different than other units.
  • 1 visitor will be permitted on the unit at a time
  • Appointments to visit a patient must be made in advance and will be limited to 1 hour. Appointments are made by calling the unit at 617-499-5780.
  • Daily visitor schedules will be provided to the Information Desk

Surgical Services

  • 1 escort may accompany the patient to the preoperative holding area.

  • Due to space constraints we are unable to allow escorts to wait inside the hospital.


  • 2 continuous support people in labor.

  • 1 continuous support person to stay overnight on postpartum.

  • 2 visitors daily between 12:00 to 2:00 pm or 5:00 to 7:00 pm.

Level II Nursery

  • Parents/guardians only.

Ambulatory escorts

  • 1 escort per patient.

Exceptions: Designated support persons for patients with cognitive and/or physical disabilities may include, but shall not be limited to: an essential escort, a guardian or other legally authorized decision-maker, family member, caregiver, personal care assistant or another disability service provider knowledgeable about the patient’s care. Designated support persons are not considered visitors.

Additional Guidance for Visitors

  • Visitors must comply with screening for symptoms of COVID-19 upon entry to the hospital
  • Visitors must wear an MAH provided surgical mask while visiting in patient care areas
  • Visitors must remain in the patient’s room at all times, unless otherwise instructed by staff
  • Visitors may not bring food or drinks in patient rooms (to ensure mask wearing at all times)
  • Visitors should practice social distancing (at least 6 feet) while in the hospital
  • Children under the age of 18 are not allowed to visit, unless they are visiting a parent or sibling and are at least 12 years of age
  • Children under age 12 are not allowed to visit due to infection control risk.

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